Changing an Order or Returning a Specimen
Viracor Eurofins accepts requests for additional testing utilizing a specimen that has already been shipped. Specimens are stored for 30 days after the initial test order which allows you to add on tests (contingent on having the proper specimen type in sufficient volume). To order an add-on test, place the order utilizing the same ordering method used for the initial order. You will be contacted if insufficient specimen volume remains for your add-on test order.
- If initial order was placed manually: complete the Change Order Form and fax to (816) 347-0143.
- If initial order was placed through your interface: place the add-on test order through your interface.
- If initial order was placed through Retriever: follow the steps below to place the add-on test order through Retriever
For other specimen inquiries, please contact Client Services at (800) 305-5198